Privacy Policy Statement

Instapay Africorp Limited values your privacy and is committed to protecting your personal information in line with applicable data protection regulations. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website and services.

1. Information We Collect

• Personal details you provide (e.g. name, email address, phone number)
• Transactional and account information when you use our services
• Technical data such as IP address, browser type, and cookies for site functionality and analytics.

2. How We Use Your Information

• To provide and improve our services
• To comply with legal and regulatory requirements
• To communicate with you regarding transactions, updates, and support
• To enhance website security and user experience

3. Lawful Basis for Processing

We process your personal data based on:

• Consent (where you have agreed to specific uses)
• Contractual necessity (to deliver services you request)
• Legal obligations (compliance with regulators such as Bank of Zambia, Financial Intelligence Centre, and Zambia Revenue Authority)
• Legitimate interests (improving services and ensuring security)

4. Data Sharing

We do not sell your personal information. Data may be shared only with:

• Regulatory authorities where required by law
• Trusted service providers who support our operations, under strict confidentiality agreements

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined above or as required by law

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for future where processing is based on consent
• Lodge a complaint with the Data Protection Office

7. Security Measures

We implement technical and organisational safeguards to protect your data against unauthorised access, alteration, or disclosure

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date clearly indicated.

9. Contact Us

For questions or to exercise your data protection rights, please contact:

Customer Care

Instapay Africorp Limited

Email: customercare.zambia@instapay.africa

Phone: +260 211 250311